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DUE TO ADVERSE WEATHER CONDITIONS THERE MAYBE DELAYS IN RECEIVING YOUR ORDER ***

Some frequently asked questions
 

Not received your order yet? Check the delivery section.. http://www.desirablegiftware.co.uk/delivery--lead-times-22-w.asp

If you have not received an order confirmation from us, Please check your Junk / Spam email folder for any emails.

If you have received an email stating your order as been dispatched please allow upto 5 working days for delivery of your order (Orders are delivered Monday to Saturday inclusive.) Over 95% of our orders are dispatched using Royal Mail.

Q. My Order as no delivery note or invoice enclosed
A. This is a cost thing and is also good for the environment , Should you require an invoice please contact us.

Q. Is it possible to collect my order
A. Sorry No we only operate a mail order service.

Q. Can I pay for my order without a PayPal Account 
A. Yes we also process payments with Worldpay

Q. When will I receieve my order?
A. We aim to dispatch all orders within 3-10 working days although this may increase around peak periods like Christmas etc. 

Q. My item has arrived damaged, What do I do?
A. We are sorry that one of our products has arrived damaged, Please send us an email with suporting images  with regards to the problem with the item. please ensure you include your order number, Please do not send any item back to us unless you are instructed to do so.

Q. My order status states "On Hold"?
A. We need further information to be able to process your order, You will have been sent an email asking for the information check your Junk / Spam email folder.

Q. Can I pay extra and have next day delivery?
A. Some of our items do have a next day express option, these orders must be placed before 12 noon (mon to thurs only)

Q. My order/item as arrived and the personalisation is not what I requested?
A. If you exceed the stated characters for a given line, Then we may have to alter the text to fit.

Q. Can you Guarantee delivery by a certain date?
A. Sorry NO, once your order is dispatched we have no control over our carriers. 

Q. Can you please send my order asap, I need it by ??/?? Date
A. All of our customers are important to us and each and every order we process is dealt with equal importance.

Q. I want to amend or change the personalization on an item I have ordered, is this possible?
A. We are unable to guarantee that changes can be made if your item has gone into production but we will do whatever we can to help you.

Q. I want to cancel my order.
A. Depending on the progress of your order we may be able to cancel your order there will be a charge of £2.95 for all cancelled order's to cover administration cost's. If your item/order as been sent to production we are unable to cancel any order at this point.

Q. My order has been dispatched and I have not received this what can I do?
A. Telephone your local postal sorting office and ask if they are holding any uncollected parcels for your name and address. The postal service should leave a calling card to advise you if they have not be able to deliver a ‘bulky’ item, but we are aware from customer feedback this does not always happen. If they are not holding any parcels please email us.

Q. What address do I send my return to?
A. The address for the item will depend on which product you have ordered. Please CONTACT customer services and we will be able to advise you of the appropriate address for you. 

Q. What do I do if my order is incomplete?
A. Some items will be sent separately you may receive your order in more than one consignment, If you are concerned please email or Customer Services Team.

Contact Us

If you have any questions please get in touch

Email - info@desirablegiftware.co.uk

Please allow 48 hours for reply - we will do our best to solve any issue .
If you don’t receive a reply, check your SPAM!
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​​​​​​​Christmas allow for Royal Mail to have extra days delivery on top of personalisation times.

Alternatively, use this contact form and we will get back to you as soon as possible.

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