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Unless otherwise stated on the product page the following processing times will apply to all orders:
 
Dispatched within 1 working day Cards, Chocolate Bars and Selected Mugs
Dispatched within 1-3 working days Engraved, Printed Items, Embroidered and Candles
Dispatched within 3-5 working days Ceramic, Printed Glass and Everything Else

Although we endeavour to dispatch all orders by the above lead times, these may be affected due to circumstances beyond our reasonable control and busier periods ie, Christmas and other annually celebrated occasions.

Items only processed on working days

Postage Charges
 
SERVICE based on RRP £1.00 - £9.99 £10.00-  £19.99 Over £20.00
Royal Mail 48 hour £2.99 £3.45 £3.95
Royal Mail 24 hour £3.95 £5.99 Not Available
Tracked £5.95 £5.95 £5.95 £5.95
‚ÄčTracked (Next Day)* £6.95 £7.95 £8.95 £10.95
Southern Ireland Royal Mail 3-5 Working Days £4.99 £4.99 £13.20 £13.20
Southern Ireland Interlink Tracked £13.99 £13.99
Rest of the World £14.00 £14.00

*All orders placed via Royal Mail Tracked (Next Day) Delivery before 12pm Monday-Thursday are delivered the next working day via either Royal Mail or a Courier. Orders received after Thursday 12PM  may not be delivered until the following Tuesday.

Orders are delivered Monday to Saturday inclusive.

Orders that contain more than 10 items cannot be guaranteed Next Day or Express Delivery

ALL ORDER SUBJECT TO PROCESSING TIMES REGARDLESS OF DELIVERY PICKED

Please note: We will deliver to the billing/delivery address you supplied on your order. We cannot be held responsible if the address is incorrect and results in non-delivery. In these circumstances we will wait for the item to be returned back to us before we can re-send it out to you again at a corrected address (there is an additional postage charge for resending it out again).

Click here to follow the progress of any parcels with your tracking number if your order is being delivered by a trackable service - https://www.royalmail.com/track-your-item

Next Day delivery is only applicable to certain items. If an item is not eligible for Next Day delivery you will not be given the option at the checkout. 

Orders not Received


We request that we are notified within 10 working days of your dispatch email if an order has not been received. Unless we are notified within this timescale we are not obliged to issue a reprint for a missing parcel.

In all circumstances we will issue a reprint for any missing/delayed parcel after the 10 working days has elapsed as it may still arrive.

Please Note: Refunds will not be given against missing parcels, in all events we will issue an immediate reprint.

Once items have started production and been personalised, we are unable to cancel and orders will stand