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Returns Policy

If you wish to return an item that is faulty please email us before you return any item/s to us. Please note that due to the nature of personalised products we cannot offer refunds unless the item is faulty or personalisation is incorrect (and it's our mistake)

Email: info@desirablegiftware.co.uk with the item you wish to return, order number, if a replacement or refund is required and the reason for return.

We do not accept returns of items that have been incorrectly ordered, or are no longer required. 

Only items that that are faulty can be returned for a full refund. Sale items are non-refundable 

Faulty Items

If an item is faulty then please email us within 14 days of the item arriving with you, we can then offer a refund dependant on the fault. Please note we cannot offer refunds on faults that have occured due to misuse.

Please note that personalised products, products that are customised or spelling mistakes that you have made when placing an order cannot be refunded. If however the item is faulty with mistakes then we can offer a full refund or replacement. Sale items will be offered a replacement and cant be refunded.

If you require you to return an item to us, we recommend sending it via a trackable postal service such as Royal Mail Recorded delivery, this way you can track it and make sure it arrives with us safely.

Please note that colours of the products listed on our site may not match the colour displayed on your screen, this is due to different computer, laptop and tablet screens producing different colours.

Cancelling an order

We can cancel orders which have not yet been produced/personalised, if however the process has started then we regret that we cannot cancel the order.  

LOST ORDERS.

Any lost orders a refund will not be given and replacement will be sent. All deliveries have a barcode scanned when delivered.

Please return eligible gifts to:
Desirable Gifts
Linton Drive
Burnley
Lancashire
BB114QT

Non- personalised gifts 

14 day return policy for the non-personalised products